About this deal
British Telecommunications plc is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. But you’ll still have a much clearer line and, if your phone has special features, these will still work. User guides for BT Products: Get information on BT's corded and cordless phones, with or without an answer machine. Our product pages give you product specifications, links to user guides and other documentation, plus helpdesk and support information where applicable.
Track your fault, change contact details and appointment times using our fault tracking service > Still having problems? User guides for BT phone accessories including headsets, answer machines and phone products for small businesses.If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. We're working closely with telecare and alarm providers to make sure that we know who is using their equipment.
The handset’s Alexa feature can also be used to control Alexa-enabled smart devices around the home such as heating, lighting, and security.If you want to keep your current phone and are not able to connect into the back of your Smart Hub 2, you might need an adaptor which we will send you for free. For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on Switch Over Day. Most cordless digital phones are compatible with Digital Voice and the phone’s base unit can be connected directly to your Smart Hub 2.