Joined in 2023 
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63 About this deal
Yes. We are members of the Finance and Leasing Association (FLA). We keep to their Lending Code. You can ask us for a copy of the FLA Lending Code or view it by visiting http://www.fla.org.uk/index.php/consumer-information/lending-code/. ADDITIONAL TERMS Promotional Credit Options Interest Saver Option Call Complete Savings on 0800 389 6960(freephone from UK landlines), open Mon-Fri 8am-8pm and Sat 9am-4pm. The administrator is authorised and regulated by the Financial Conduct Authority. Firm Reference: 572287 If your complaint has not been resolved within 8 weeks, we will send you a final response or a further progress update regarding your complaint.
No, we won’t automatically create an account for you with any of the participating Frasers Group brands. I don’t want to use my Studio Pay Credit account with other retailers This is an open-ended agreement. This means it doesn't have a fixed end date. It will continue until you or we end the agreement (see below for information regarding how and when this can be done). If we end this Plan due to a breach of the agreement before the Plan Expiry Date, we’ll charge interest on the Plan Balance. We calculate it from the date the goods were despatched. If you're a Studio Pay customer, or your complaint is regarding a regulated financial product, you may be entitled to refer your complaint to the Financial Ombudsman Service if: Vital interests: The processing of your personal information is necessary to protect you or someone else's life
How to contact us
If you'd like to get in touch with us about your query, or about a complaint, please follow the below guidance. Have you been in touch with our team? We will repair or replace your product when it breaks down and/or fails to operate as intended by the manufacturer outside of the manufacturer’s guarantee period. Repair to the product will be undertaken when the product is in the UK. It is important that you understand:
Don't worry, we won't keep your information forever. Different types of information can be kept for different times, and normally the longest we keep information is 6 years. However, when we are required to satisfy a regulatory request (e.g. Financial Conduct Authority), we may keep it for 12 years.If you repay the balance of a BNPL Plan in full before the Plan Expiry Date, we won’t charge any interest. The manufacturer, other retailers and insurance providers may also offer you an extended warranty and your household insurance may be relevant. We sometimes send paperwork inside the parcel, this may include a Goods Return Form similar to the above. If you don't have one you can either print one here, or you can put the same details onto a piece of paper - either way, as long as you let us know the below detail we'll be able to process your return for you: We can terminate this agreement immediately (after giving you notice under the Consumer Credit Act 1974) if you are in breach of the terms of the agreement. We may also end it at any time if you are not in breach of the agreement by giving you two months’ written notice. Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
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